A global pharmaceutical customer has shared warm praise for the work NIC Local has delivered following a recent standards and GMP cleaning review across two of its UK locations.
The review took place as part of the process to unify cleaning services under one provider. The customer highlighted the quality of the transition and the consistent improvement in service now being delivered across both sites.
The changes followed a period of operational integration, where NIC took responsibility for a newly added location while continuing to manage an existing one. The pharmaceutical customer noted that the uplift in performance had been clear from the outset. The review confirmed that processes, documentation and daily service delivery were all aligned with GMP expectations, with inspectors commenting on the visible improvements in housekeeping, organisation and site standards.
A spokesperson for the business said the smooth integration of the new location was a significant achievement. They added that the confidence demonstrated by the previous contractor’s team, who transferred to NIC, had played a key role in the successful mobilisation. Feedback from those team members was described as very positive, with many expressing that they felt supported, well trained and encouraged to contribute ideas. This was highlighted as evidence of NIC’s ability to create a strong working environment while maintaining high compliance standards.
The Head of Property for the customer shared a personal note of thanks. He acknowledged the work delivered during the mobilisation of the new site and the improvements seen since NIC took responsibility for the contract. He stated that the praise received from the transferring team reflected the professionalism and care shown throughout the transition. He also recognised the ongoing improvements at both locations, particularly within a GMP environment where attention to detail and consistency are essential. He thanked NIC for the commitment shown and confirmed that the partnership has made a clear difference to operations.
Steve Wengrow, Commercial Director for NIC, also commented on the progress at both sites. He praised the team for the energy and focus they brought to the mobilisation of the new location and noted how quickly they settled into the high standards required. He said that the collaboration between the local team, the customer and NIC’s central support had played an important part in the strong start. He also highlighted the ongoing work at the existing location, where continuous improvement and innovation have remained priorities. He explained that the team had introduced new processes and technologies to support GMP compliance and that both sites are now working closely together to share best practice.
The customer closed the review by congratulating NIC on the standard achieved so far and the positive impact of a unified service. They added that they look forward to the continued development of the partnership and the stability that a single, focused provider brings to a regulated environment.
