NIC Local is proud to share another excellent piece of feedback from one of our valued clients, recognising the difference that strong management and clear communication can make in maintaining exceptional cleaning standards.
Joanne Meadows at Cornhill Surgery recently shared her experience following the transition of the site to NIC Local management, led by Regional Director Mitchell Smith, praising the immediate improvement in both service delivery and day-to-day communication.
“We have been very pleased with the service provided since Mitch took over. From day one, communication has been clear, consistent and professional, giving us confidence that everything is being managed effectively.
The tighter management has made a noticeable difference, with cleaning standards improving across the surgery. We would be happy to recommend Mitch to others.”
The feedback reflects the values that sit at the heart of the NIC Local model, proactive communication, hands-on management and a relentless focus on delivering high standards for every client.
Since taking responsibility for the contract, Mitch has worked closely with the client and cleaning team to ensure expectations are not only met but exceeded. By introducing stronger oversight and maintaining regular contact, he has created a service that gives the client confidence and peace of mind.
NIC Local believes that outstanding service is built on relationships as much as results, and testimonials like this demonstrate how local franchise partners can make a measurable impact within the businesses they support.
A sincere thank you to Joanne Meadows and the team at Cornhill Surgery for taking the time to share such positive feedback, and congratulations to Mitch for delivering the level of service NIC Local is proud to stand behind every day.